Signed, Sealed, Delivered: Pilot

In the pilot episode of Signed, Sealed, Delivered, Shane McInerney unexpectedly finds herself working in the Dead Letter Office at the Denver Main Branch of the USPS. She and her quirky coworkers, Norman Dorman, Rita Haywith, and their supervisor, Oliver O'Toole, must try to deliver a lost love letter from a seriously ill young woman to the man she was falling in love with.

Summary
Oliver is first shown standing in line at a coffee stand, struggling with understanding the terms used at the stand. Shane McInerney orders and pays for both of the coffees. He enters the office and has a discussion with the Branch Supervisor, Andrea, and welcomes Shane McInerney to the DLO team. He explains the mission of their Branch, to deliver letters lost in the mail to their intended recipients. Reaching into a group of letters he pulls out a pink one, and begins the process of identifying where it is to be sent too.

(Summary is incomplete)

Main

 * Eric Mabius as Oliver O’Toole
 * Kristin Booth as Shane McInerney
 * Crystal Lowe as Rita Haywith
 * Geoff Gustafson as Norman Dorman

Guest

 * Laci J. Mailey as Kelly
 * Ben Hollingsworth as Charlie Riggs
 * Daphne Zuniga as Andrea
 * Dee Jay Jackson as Taxi Driver
 * Victor Ayala as Barista
 * Michael Karl Richards as Cameron
 * Samuel Hartley as Little Boy
 * Scott Rintoul as Male Traveler
 * Tracy Trueman as Mother
 * Larke Miller as Eleanor
 * Kelly-Ruth Mercier as Woman
 * Olivia Cheng as Newsperson
 * Michasha Armstrong as Watch Commander
 * Michael Northey as Jerry Polevich
 * Reese Alexander as Reporter #1
 * Lisa Digiacinto as Reporter #2

Quotes and references

 * Oliver and Shane both parody a quote from Casablanca: "Of all the gin joints in all the towns in all the world, she walks into mine." Oliver replaces the phrase "gin joint" with "coffee shop," referring to his encounter with Shane. Shane replaces the phrase with "elevator," talking about Kelly and Charlie's chance meeting.
 * "Shane! Come back, Shane!" is a reference to 1953 western film Shane. This quote later reoccurs in Truth Be Told, spoken by Oliver's father, Joe O’Toole.
 * The term "Prime Directive," mentioned by Oliver ("reading any further than necessary violates the Prime Directive"), is a reference to Star Trek.

Continuity

 * Shane's necklace is first seen in this episode.

Gallery
All images from the pilot can be found at Category:Pilot images.